This Privacy Policy explains how SOS Hub, Inc., doing business as Ridgeload ("Ridgeload," "we," "us"), collects, uses, and shares information in connection with ridgeload.com and our business rewards services (the "Services"). The Services are offered to businesses and organizations, not to individual consumers.
1. Information we collect
- Contact information you provide, such as your name, business email, phone number, company name, and website.
- Business verification information about your organization and the people who own, control, or represent it, such as legal name, registered address, Employer Identification Number, ownership details, and supporting documents.
- Order and account information, such as order details, funding records, and communications with us.
- Recipient information that clients provide so we can deliver rewards, typically a recipient name and email address.
- Technical information automatically processed when you visit our website, such as IP address, browser type, and pages requested, as recorded in standard server and security logs.
2. How we use information
- To respond to access requests and communicate with you.
- To verify clients, prevent fraud, and meet legal, regulatory, and tax obligations.
- To process, fund, deliver, and document reward orders.
- To operate, secure, and improve our website and Services.
- To enforce our terms and protect our rights and the rights of others.
We do not sell personal information, and we do not use recipient information for our own marketing.
3. How we share information
We share information only as needed to provide the Services, including with: service providers that help us operate (for example, hosting, email, identity and business verification, and reward fulfillment providers); gift card issuers and fulfillment partners to deliver rewards; professional advisers; and authorities when required by law or to protect against fraud or other harm. If our business is reorganized or transferred, information may be transferred as part of that transaction.
4. Cookies
Our website does not use advertising or analytics cookies. Our hosting and security providers may process technical data or set strictly necessary cookies to deliver and protect the site.
5. Data retention
We keep information for as long as needed for the purposes described above, including to meet record-keeping, legal, accounting, and fraud-prevention requirements, and then delete or de-identify it.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. We do not store payment card numbers. No method of transmission or storage is completely secure.
7. Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, subject to legal and record-keeping requirements. Depending on your state of residence, you may have additional rights under applicable law. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.
8. Recipients of rewards
If you received a reward through Ridgeload, your information was provided by the business that sent it. You may contact that business or us with questions. Use of a gift card is also subject to the issuing brand's terms and privacy practices.
9. Children
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
10. International users
We are based in the United States, and information is processed in the United States and in other countries where our service providers operate.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above indicates when it was last revised. Material changes will be posted on this page.
12. Contact us
SOS Hub, Inc. (d/b/a Ridgeload), 2810 N Church St STE 88186, Wilmington, DE 19802, United States. Email: admin@ridgeload.com. Phone: +1 (302) 520-3547.